This content is produced by Salute to Nurses 2020

Produced by Salute to Nurses 2020

2020 Salute to Nurses: Hospitals L-R

Lahey Health at Home

Sara Ofeish, Lahey Health at Home

Sarah has been a godsend to our family. It is as if a nurse angel came down from heaven to care for my husband. Sarah is a ray of sunshine on a gloomy day and she excels at working with the elderly. My husband, tired of doctor visits and hospital appointments, actually looks forward to Sarah’s visits because she is kind, caring, and considerate of patient temperament and timing. Sarah came into our life at a critical juncture. Elevating my husband’s mood helped him rediscover his passion for reading and conversation. Sarah has had contact with our primary care nurses and, while they do not know her personally, they said that they are aware she is an amazing nurse.—Nominated by Ann O’Shea



Lahey Hospital & Medical Center

Colleen Delano, Lahey Hospital & Medical Center

Colleen Delano is a seasoned nurse who serves in nursing supervisor role. The combination of her clinical expertise, her calm, fairness, and ability to understand the perspectives of providers, patients, bedside staff, and operational needs is nothing short of remarkable. All decisions Colleen makes and supports have the patient at the center. I work in the Medical ICU (as a physician’s assistant) and I am always incredibly thankful when Colleen and I have the opportunity to work alongside one another. I have had the fortune of knowing Colleen for all of my years at Lahey. She is a true gem for patients and caregivers at the same time. Colleen’s perspective and demeanor also instruct our clinicians-in-training at our teaching hospital, including nursing students, advanced practice students, medical residents, and fellows. Her consistent practical approach to any patient situation in an incredibly busy tertiary-care facility provides an impeccable example from which these newer career providers can learn. Communication is at the heart of all high-quality patient care, and it seems that Colleen has learned to be in 10 places at once. She knows the pulse of the hospital, the work in front of teams, and how to support them. She ensures emotional support in challenging situations, and practical support when team members need to know what to do next. I am confident that everyone at Lahey who interacts with Colleen would share my sentiments. She is truly the “whole package”—always professional and “patients-first.” I am incredibly fortunate to work with Colleen regularly and I can think of nobody more deserving of recognition for what she considers expected and normal, but that we all know to be exceptional.—Nominated by Susan Stempek


Susan De Velis, Lahey Hospital & Medical Center

My mom is the best nurse in the whole world. I’d trust her with my life. Love you, Mom.—Nominated by Danny De Velis


General Surgery Operating Room Nurses, Lahey Hospital & Medical Center

The General Surgery OR Nursing Team is an integrated group of operating room nurses and scrub techs with whom I’ve had the honor of working for the past eight years. They function in unity with excellence and compassion. My comments apply without reservation to each and every single member of the team. Each one exemplifies extreme professionalism, excellence in operative patient care, and unlimited dedication to patients. The team is always willing to take on additional duties to improve the experience of our patients. I have seen many instances where their calming and compassionate behavior made patients feel at ease. They do an amazing job, with attention to detail and an eye toward efficiency and quality. Their setup of the operating room and surgical instruments, with close attention to detail, has significantly improved my ability to provide excellent care. It has become such a routine that each scrub already knows which instrument is needed at each step of the operation, resulting in an extremely smooth flow and greatly improved patient outcome. I have witnessed innumerable situations where team members voluntarily stayed late to make sure that all patients are taken care of at the highest level. They never complain about being overworked. Their kind, supportive, and humble demeanor is a true pleasure to be around. They are indeed the epitome of excellence in operative nursing care, as many of my patients have attested.—Nominated by Thomas Schnelldorfer


Amanda Goodwin, Lahey Hospital & Medical Center, Burlington

Amanda is a transplant nurse at Lahey Hospital in Burlington. She makes you feel like you’re important, each and every post-transplant visit—you’re on a first-name basis; you’r not a number. I not only got the gift of life, but the gift of a nurse, a friend, and a true angel. Thank you, Amanda.—Nominated by Clint Walker


Brenda Hibbard, Lahey Hospital & Medical Center

Brenda is exceptional at what she does for the neurology department. She possesses excellent communication skills, clinical competency, and trust in care. She is absolutely compassionate about her patients and advocates the best advice to help their needs. She’s invaluable to the Neurology Clinic here at Lahey.—Nominated by Aaron Banda


Kelly Higgins, Lahey Hospital & Medical Center

Kelly Higgins has been a nurse at Lahey for over 35 years. I was her nurse manager from 1985-87. She always explained what she was doing and educated patients at a level they could understand. She is always kind and compassionate. Over the years she has become a friend of mine. When my mom was ill and was an inpatient at Lahey, Kelly often took her lunch and ate in my mom’s room to keep her company. She now works in ambulatory surgery. Whenever I have a friend or relative who is having surgery, I call Kelly. Even if she is not caring for the patient herself, she always makes the time to stop by and see that all is well. It is most appreciated and makes them feel well cared-for. I always say if I am sick, Kelly is the nurse I would want to take care of me.—Nominated by Mary Sansone


Nita Jinwala, Lahey Hospital & Medical Center, Burlington

Nita is a loving, caring, compassionate nurse who always goes all-out for the patients in our department. So many nights, she stays late to finish messages, calls, and prescriptions. Whenever there is an emergency, she is right there to help make sure the patient is stable and comfortable. I work with Nita on a daily basis and see how much she gives to others more than herself. She communicates with the staff, and with us as medical assistants, and she’s on top of it when we need her. She’s the one to go to for any situation, whether it be a question about a medication or to calm a patient down and explain what they need to know. I feel privileged to work with her every day.—Nominated by Jaimelyn Harsh


Gina Kolak, Lahey Hospital & Medical Center

Gina has been in charge of my medical care since my two craniotomies. She is always kind, compassionate, informed, efficient, and right on top of things. She takes time to contact me to make sure I am doing well and answers any and all questions quickly and patiently. She has been an integral part of my healing and she deserves to be celebrated and recognized.—Nominated by Jannine Fisk


Donna Loehner, Lahey Hospital & Medical Center

Donna is a certified ostomy continence nurse. She helped me work through a very difficult time as I had to have an ostomy and wear a bag. She was extremely patient and helpful, and made it clear that she was always available by phone to answer questions. Donna also chairs a support group for people with ostomies, colitis, and Crohn’s disease. Donna is highly compassionate and genuinely cares about her patients. She is truly what a nurse should be.—Nominated by Amy Schofield


Danielle Madruga, Lahey Hospital & Medical Center

I spent 94 days in 6W Progressive Care Unit with extreme pulmonary issues—a fight with the devil. Danielle provided physical, mental and spiritual support for me nonstop throughout my stay. She moved from empathy to compassion to advocacy. Clinically astute and patient-focused, she contributed to keeping me positive, and effectively saving my life. Can I nominate the 30+ nurses on 6W who did the same? They are an awesome team of nursing professionals.—Nominated by Andrew Lynch


Jason Marchi, Lahey Hospital & Medical Center, Danvers

Jason is an outstanding nurse practitioner. He is clearly listening carefully; he always shows impeccable respect to me as a human and a patient. He has a warm and friendly demeanor, and a delightful sense of humor. I have the highest regard for him.—Nominated by Susan Weidner


Nancy Murphy, Lahey Hospital & Medical Center

Nancy is a nurse practitioner in my department at Lahey. She shows compassion; she’s smart and energetic and always willing to help. I nominate her as we salute Nurses Week.—Nominated by Kathy Praik


Pod 2 Nurses

Deidre O’Conner, Deborah Ursino, Sandra Hiney, and Marcianna Young,

Lahey Hospital & Medical Center

Every third Wednesday, I embark on my little adventure. After some preliminary testing and consultation with my oncologist, I am greeted by the team of Pod 2 at the Gordon Cancer Center of Lahey Hospital in Burlington—Deidre, Deb, Sandy and Marci (a.k.a. the “green team”). I always feel welcome. I am guided to my assigned chair. They ask how I am and if I have any questions or concerns. If I do, they always know what to say.

I am usually one of many patients that day. I marvel at how they keep track of each person’s unique needs—what drugs or procedures to give, for how long, post-procedure processes, etc. It is multitasking with no room for error. They work with powerful drugs and complex technology, as well as a wide variety of patients. The work requires tremendous skill and experience. It also requires a blend of professionalism and quiet calmness. The Pod 2 team exhibits all of these qualities. They also exhibit a quality that is hard to quantify—namely, the ability to transform an experience that can be fraught with anxiety and fear into one of calm—the art that complements the science. I admire and appreciate Deidre, Deb, Sandy, and Marci for who they are and what they do. For how they work so well together as a team. And for their good humor. They are the best. Each superb in her abilities. I feel very fortunate to be in their care.—Nominated by Dennis McCahon



Ledgewood Rehabilitation and Skilled Nursing Center

Heather Osborn, Ledgewood Rehabilitation and Skilled Nursing Center

This nurse was always available, kept me informed, and made sure my husband was clean and dry at all times. I was there most of the time to watch over him to make sure he was taken care of properly. She was also very compassionate, not only to my husband, but to others on the floor.—Nominated by Nancy Boniface


Claudia Young, Ledgewood Rehabilitation and Skilled Nursing Center

Claudia was the perfect nurse, very competent and helpful at all times. She never got flustered, was very calm, never seemed upset, and never raised her voice. She was with my husband when he passed and was very gentle.—Nominated by Nancy Boniface



Lincoln Physicians

Kayla DiTommaso, Lincoln Physicians

Kayla has helped me on numerous occasions with a variety of issues. As a nurse practitioner, she is competent and qualified to handle almost anything that involves taking care of me. She is a very kind and caring person. She is gentle and thorough when dealing with whatever is bothering me. She is an outstanding nurse and a credit to her profession.—Nominated by Jim Carter



Lowell General Hospital

Margie Kidd, Anticoagulation Clinic, Lowell General Hospital

Whether on or off the clock, Margie Kidd is the queen of compassion. She’ll give a hug to a stranger. Margie is exceptionally empathetic and kind. She goes out of her way to make people comfortable. I’ve seen this firsthand as a guest in her home and have heard about it from patients. She’s such a tremendous nurse that she inspired her daughter, Jackie, to take on the trade, as well, carrying on the Kidd family tradition of caring for others.—Nominated by Charlie Denison


Jackie Rivetts, Lowell General Hospital

This nurse was remarkably kind, thoughtful, and available while my father was in intensive care. She answered questions kindly and asked us if we needed anything. She cared about the whole family. She is intelligent, mindful, and remarkably empathetic.—Nominated by Charlie Denison



Manville School

Michelle Malnati, Manville School

Michelle is a superstar! She is the backbone and unsung hero of our school. She is the common thread that unites students, staff, parents, guardians, administrators, agencies, and all of the many stakeholders involved in education. Michelle’s knowledge, juxtaposed with her gracious and comforting bedside manner, brings comfort and wellness to all. She is a superhero without a cape. Michelle’s integrity, compassion, and humility make her accessible to everyone. Michelle is called upon to perform many duties and roles in the school community. In addition to her nursing services, she is a social worker, wellness coach, mentor, and an advocate for students and families. She is consistently a powerful resource for all stakeholders and continuously remains calm, poised, witty, and focused on the ever-changing role of a practitioner. She is a nurse, social worker, mental health provider, wellness coach, collaborator, and certainly the brightest and most valuable member of our team.—Nominated by Cathy Wetherbee



Marguerite E. Peaslee Elementary School (Northborough)

Lorrie Perkins, Peaslee Elementary School

Lorrie Perkins is a well-loved and highly respected elementary school nurse. She is kind, demonstrating compassion for students and their families on a daily basis. She supports students who have serious health conditions, minor issues, and/or a need for TLC. Lorrie is a great communicator, providing education and advocating for students and their families. She manages the demands of our ever-growing number of students with food allergies. She believes in educating children to monitor and advocate for themselves. She serves as the liaison between students/families and teachers, staff, and cafeteria staff.—Nominated by Jill Barnhardt



Marian Manor

Courtney Massucci, Marian Manor

Courtney is a star with the patients and staff at Marian Manor. She never fails to shine her light. She is caring and selfless and attentive. She is tireless and boundless in compassion. She is an ambassador for the facility, and a messenger of the spirit of the place.—Nominated by Jennifer Emery



Massachusetts General Hospital

 Tina Colella and Katie Megan, Oncology, Massachusetts General Hospital

Tina Colella and Katie Megan have both spoken up for my input, always follow through on promises, return phone calls quickly, and are truly interested in my ovarian clinical trial success. —Nominated by Maura Scollin


Tara Conklin, Massachusetts General Hospital

Tara shows a particular concern for the well-being of her colleagues while also preparing to have a child.—Nominated by Justin Thompson


Colleen Danielson, Massachusetts General Hospital

Colleen is a part of my bone marrow transplant team. As such, she has been more than comforting—knowledgeable, kind, caring, always available, and truly a “saint” in a nurse’s uniform. I cannot adequately express my feeling and love for her and all she does.—Nominated by Carol Gray McCarthy


Melissa Dennehy, Dermatology, Massachusetts General Hospital

I’ve had severe reactions to adhesive dressings for quite a few years and was given very little guidance. Melissa suggested that I use a specific skin prep that was readily accessible. She said it had worked for another patient and might be worth a try. She was right. I’ve been using her suggestion ever since and have had no allergic reactions and no cellulitis. A simple suggestion and it’s made a world of difference to me.—Nominated by Anne Sullivan Hillman


Kathleen Donahue, Massachusetts General Hospital

I was diagnosed with cancer back in 2012. I live in Boca Raton, Florida, and went to several hospitals seeking proper treatment. I finally chose Mass General, mainly because of Kathleen and her insistence that MGH would cure me. She was with me every step of the way through a grueling year of chemo, surgery, and radiation, always with a smile and perfect communication. She is a dream.—Nominated by Tim Quinn


Katie Fauvel, Philips 21, Massachusetts General Hospital

Katie took such great care of me after my Cesarean section, when my son was in the Neonatal Intensive Care Unit. I was so scared and felt so helpless and worried for my baby, and Katie instantly felt like a friend. She was warm and compassionate and helped me through stressful and sleepless nights. Although our interaction was over a year ago, I still think of her often and all she did for me during my stay.—Nominated by Tracy Barton


Caitlin Gunn, Massachusetts General Hospital

Caitlin is always willing to help others.—Nominated by Taylor Ahearn


Paula Knotts, Massachusetts General Hospital

Paula has been a friend of mine for over 20 years. She has risen in the nursing community by being a leader among nurses and is director of nursing at Mass General. She is my hero. She always demonstrates compassion, intelligence, and generosity as a friend.—Nominated by Deborah Perugi


Lunder 10 Nurses, Leukemia and Bone Marrow Transplants, Massachusetts General Hospital

This amazing group of nurses has the utmost concern and “love” for their patients. I would not have made it through my two-month isolation, chemotherapy, and bone marrow transplant without their support. They are always there for you and they don’t hesitate to clean up after your bouts with nausea and diarrhea—always making you feel very loved, very well taken care of, and very secure. There truly are no words. Caring for a Cure—they are amazing.—Nominated by Carol Gray McCarthy


Laura Lux, Massachusetts General Hospital

Laura Lux has demonstrated vast amounts of clinical knowledge in the face of an unprecedented time in our history. During the Covid-19 outbreak, she worked tirelessly to ensure the safety of patients and staff by instituting multiple policies in collaboration with MGH colleagues. She supported the nursing staff both clinically and emotionally through the trying time. Her dedication and compassion set her above the rest. Laura Lux deserves to be honored, today and every day.—Nominated by Blake 12 ICU, MGH


Sarah McHugh-Hutchins, Massachusetts General Hospital

Pleasant, smart, and dedicated.—Nominated by K.M.


Medical Intensive Care Unit Nurses, Massachusetts General Hospital

Although the norm is to nominate one nurse, I couldn’t choose among the wonderful, amazing nurses that we interacted with at MGH’s Medical ICU (MICU) during our 33-year-old daughter Kristin’s critical battle with autoimmune lung disease and acute respiratory distress syndrome. The nurses, along with social worker Dannie, worked seamlessly as a team, with no care lapses to Kristin or communication gaps to our family. Kristin was in and out of the MICU for months at a time, for over two years. My husband Brian and I traveled from Cape Cod to Boston daily to be with our beloved daughter, and we were always greeted and updated compassionately. When we were home, we called often for the latest, and were immediately connected and informed. When there were changes at night, they proactively reached out to us by phone. Every nurse we worked with was upbeat, professional, well-spoken, and honest.

Being there every day for months, several nurses—Mia, Terry, Kerin, Molly, Tom, and many others—were not only our caregivers, but became our friends. They were fierce advocates for Kristin, often going all-out to proactively communicate with the doctors about many different procedures and other solutions. When we were about to lose our beautiful girl, they helped navigate the difficult and emotional organ transplant process. When Kristin passed, they were there, sharing tears with us. A few even attended Kristin’s memorial/celebration service. One nurse sent a beautiful, touching letter, and another a beautiful homemade gift. I’m so grateful for everything and remain in touch to this day. Because I was so appreciative of MGH’s Medical ICU nurses’ dedication, teamwork, and tireless service, I’m now happily a weekly volunteer on the pediatric floor at MGH. They’ve inspired me to give back.—Nominated by Linda Libby


Katie Megan, Massachusetts General Hospital

Katie has been so interested in my survival.—Nominated by Maura Scollin


Michelle Monteiro, Massachusetts General Hospital

Michelle is the epitome of a true nurse. I’m her husband, so I hear all about her days at work. The way she approaches the profession is truly rare nowadays. First of all, she knows her stuff. She started as a patient care assistant 15 years ago and became an RN a couple years later, after graduating from UMass Boston. Her experience in years says it all, but how serious she takes her craft and continued learning says the rest.

I’ve heard countless stories about how she’s stepped outside her role as nurse and stepped into the role of a sister, mother, or daughter for patients and families. From going to get patients iced tea to creating a Christmas Day for a dying mother and her daughter right in the hospital room, her stories about the tears and laughter she shares with her patients totally align with who she is outside of work—so I know how genuine she is. But, don’t worry: She also tells me about the patients who flip out and how she’s been screamed at, hit, and even spat uponthe amazing thing is that she keeps going back, day after day, with her best face on, ready to help and heal. Her bedside manner is something you only see in movies, as she can warm and comfort anybody with her calm and caring demeanor.—Nominated by Amos Monteiro


Annette Moore, Massachusetts General Hospital

Annette is an astounding office-based nurse. She will do what is necessary to solve whatever problem is at hand. She has incredible focus and is 100 percent with you at every encounter. She exemplifies “nursing intuition.”—Nominated by John Goodson


Alison Mouradian, Massachusetts General Hospital

On the darkest days of my life of 63 years at the time of treatment, this angel provided my immunology infusions with care, professionalism, humor, and encouragement. Her knowledge and smooth style made me almost look forward to my twice-monthly visits. My sister, who accompanied me, and I established an almost immediate rapport with Alison. We chatted about families, vacations, new grandchildren, and so on. We even realized that Alison’s father-in-law and I had crossed paths in the sports world years ago. Under the horrendous circumstances, Alison is one of the most inspirational and beloved human beings who has ever come into my life.—Nominated by William Kelleher


Khrista Prudencio, Massachusetts General Hospital

First and foremost, Khrista is an excellent listener. She made sure we were comfortable and explained all actions she and the team were going to take in a clear and compassionate manner. When she checked in on us (which was frequently), it was not as if it was a task—she was genuinely interested in how treatment was working, always asking how she can make it better. Aside from working with the patient, she worked with our family to answer questions that are difficult to ask, making an experience that is innately painful much less so through her choice of words, expression, and extensive knowledge of procedures and next steps. I do not like to dwell on the “what ifs” that would occur had Khrista not been our nurse—she is truly excellent at her job.—Nominated by Alex Kovalski


Maria Puleo, Massachusetts General Hospital

We all became friends with Maria while she was our dear friend’s chemo nurse. Her love, compassion, and caring made the unbearable bearable. When Eileen’s cancer returned, Maria was there to support all of us. She helped us through the worst moments, and 18 months later still reaches out with her love and support. She is special.—Nominated by Sally Marrer


Krista Ruban, Massachusetts General Hospital

In my hours of need (cancer patient), Krista was there with a great bedside manner.—Nominated by John Phillips Jr.


Stefanie Sugrue, Massachusetts General Hospital

She tends to every need, is super smart, and listens to all her patients with honesty and whole-heartedness.—Nominated by Doug Dulaney


Laura A. Sullivan, Massachusetts General Hospital

Laura is the very best of the excellent nurses who serve within the Gynecologic Oncology Service at Massachusetts General Hospital—she has the most experience and the wisest head. Over the time that I’ve known Laura, she has matured into the lead figure in our nursing staff. She’s dedicated and diligent, with faultless clinical reflexes and the BEST sense of humor. Her eye cuts through complex issues to the key facts, and she’s an absolute godsend at catching the sick patient before they fall apart.

With her measured precision and passion for excellence, Laura exemplifies the world-class care that we have come to expect at MGH. She is amazing every day: calm in chaos, certain in stress, and kind in crisis. She is the “steady” that keeps the team on the go and the “hilarious” that makes the debrief memorable, educational, and positive. Laura is the one to transfer patients to the emergency room when they are critically ill. Laura is the one to talk down someone who’s angry, or terrified, or confused. Laura is the one who knows the answer, the how-to-do-it, and the where-you-find-it. Laura is the one the research assistants scuttle to when an elite and powerful patient—a perfectly informed health-care consumer—is mad for very good reasons. Laura is the one to sit silently with the broken and lost. We couldn’t do what we do without Laura doing what she does, so wonderfully. Laura is a superb clinician with a heart for the patient, and a mind for excellence. She has a wholehearted attitude that honors nursing with the true response to those in need of cure or care. She has forged a truly creative link between her natural role as a healer, a tenacious catalyst as a team builder, and her enthusiasm and skills as a clinician. She is unmatched.—Nominated by Richard Penson


Krista Wachter, Blake 7 MICU, Massachusetts General Hospital

We need to salute all nurses who are working diligently in hospitals, rehabilitation centers, and nursing homes during this global crisis. They’re the courageous heroes who are caring for their patients in their time of need. We would like to nominate an amazing nurse at Massachusetts General Hospital, Krista Wachter, from Blake 7 Medical Intensive Care Unit. She epitomizes the definition of a caring nurse.

We met Krista in June 2019 when my husband’s health complications landed him in the MICU. While all MICU nurses are special, Krista left a lasting impression on our family through one of the hardest times of our life. Krista was kind, compassionate, and knowledgeable in every circumstance. One of her best qualities is the way she comforts both the patient and the family. From the beginning, she was wonderful to Gregg, gave him the care and attention he needed. She would explain the procedures, the medications, and anything else he needed to know.

She also took our family under her wing and was there for us as we went through medical situations that we were unfamiliar with. Krista witnessed us at our most vulnerable moments. She saw us worry, cry, and pray for Gregg and watched us laugh, cry, eat, and enjoy each other’s company in time. She told us that we made an impact on her, too, and that we showed how much strength and magic the family bond can hold, and how far love can push someone to defy the odds. When our dear loved one sadly passed away, she supported us. When we reflect on our experience at MGH, we will remember the help and support of Krista Wachter.—Nominated by Jane, Greg Jr., Danielle, and Jessica Feroli


White Building 7 Nurses, Massachusetts General Hospital

The nurses at Mass General are dedicated, kind, and caring. I have been a patient numerous times and they always make sure I’m comfortable and cared for.—Nominated by Gayle Greenwood



McLean Hospital  

Mary Lou England, McLean Hospital, Harvard Medical School

Mary Lou is a role model for compassionate communication with very ill patients in an acute psychiatric ward, including many patients legally obliged to be in the hospital. She empowers patients to identify their emotions and make their needs known, and peacefully mediates their concerns with the hospital’s obligation to protect vulnerable patients from harm. She has an instant calming effect and is a fantastic advocate for our patients. As a doctor, I love working with her, have learned a tremendous amount from her, and trust her completely.—Nominated by Ren Belcher


Frank Joseph III, McLean Southeast, McLean Hospital, Harvard Medical School

Frank treats his psychiatric patients like competent adults in a way I have never seen in my long history of mental illness. He truly loves his job, and I felt so cared for during every step of my healing. I never felt pressured to take any medication I didn’t want, and he allowed me to be my own advocate in every situation.—Nominated by Elizabeth Bengtson



MelroseWakefield Hospital

Mark Jean-Baptiste, MelroseWakefield Hospital

Mark is a true patient advocate. He supports his patients holistically and provides culturally competent, trauma-informed care at all times. I was so touched when he started a clothing drive for patients after realizing that clothes are a common need upon discharge. He is always willing to push the limits, not only for his patients but also for his team, which perpetuates excellent patient care. Patients love him, as do leadership and his peers. I salute Mark Jean-Baptiste as a competent, compassionate, trustworthy, and ethical nurse.—Nominated by Kameko Gregory


Kerri Krall, MelroseWakefield Hospital

Kerri is the most skilled, empathetic, thoughtful, and funny ICU nurse I’ve had the privilege to work with. Kerri seems to always get most of the critically ill patients and complex families, and she somehow manages to dominate her nursing game while making sure her patients are cared for, families are supported, and providers stay on task. She cries with patients and families when appropriate and always has a witty comment to break the ice. She’s an asset to the ICU team.—Nominated by Kristen Aprile



Mercy Medical Center

Erin Grosnick, Mercy Medical Center

When my wife, Frances, fell and broke her elbow and arm, Erin showed compassion and professional competence that greatly helped to reduce the stress that my wife was undergoing. She made a stressful situation manageable.—Nominated by Allen Grosnick


Theresa Przybylowicz, Mercy Medical Center and Springfield Technical Community College

Theresa is my sister, and I want to tell her story. Theresa is a professor of nursing at Springfield Technical Community College. She also does per-diem work at Mercy Hospital. Last August, our mom suffered a mini stroke and then fractured her back. At both of these times, nurses on the floor, and in and out of the hospital, talked about how great a teacher she was and credited her for having become the nurses they are today. My sister is tough, in terms of expectations. She demands high standards. We saw this first-hand. Being a professor with clinical teachings, it is on the front lines. You can ask any doctor, fellow nurse, or patient—they all wish for her attention to detail. With my mom on hospice, she has become my mom’s angel. She never complains and she never talks ill. Theresa is the model nurse, teacher, mother, daughter, sister, grandmother, godmother, and friend.—Nominated by Mary Waldron



Merrimack High School

Karen H. and Pattie C., Merrimack High School

Karen and Pattie have been nurses for many years together at our high school of 1,200-plus students. They are both highly qualified as well as competent and kind in their roles. What makes them extra special is their ability to care for teens both medically and emotionally, all day, every day. They recently created a “zen” room in their area with beautiful surroundings, music, essential oils, etc., to offer safety and comfort to the anxious, sometimes-traumatized youth who are in need. They are both true treasures to our school and community.—Nominated by Karen King



Metrowest Medical Center

Erin Peroria, Framingham Union Hospital, Metrowest Medical Center

In my medical need, she was helpful and understanding. She was a good listener when I needed it. She has a special-needs daughter, which I think makes her more empathetic.—Nominated by Larry Siebrands



Milford Regional Medical Center

Michelle King, Milford Regional Medical Center

Michelle is one of eight nurses in the infusion unit at Milford Regional. Due to a medical condition, I become septic, and over the past two years I have had to have IV antibiotic infusions. Michelle and all the nurses are deeply caring and professional in all their interactions with me and all of the other patients that I have observed while receiving my infusions. My relationship with Michelle and all the nurses is great. Michelle has been a great communicator throughout my many visits. Our relationship is one that I frequently visit when I am well. I have had stays at 23 other major hospitals and the nurses I’ve come in contact with were (and are) exceptional. Michelle has been an exceptional advocate for all her patients. Thank you, Boston Globe, for creating a venue to honor our nursing community. Being a member of the health care profession myself, as a veterinarian, I am well aware of what goes into providing care when individuals are under great stress.—Nominated by Richard Heller



Minuteman Regional High School

Maureen Berry, Minuteman Regional High School

Maureen brought 20-plus years of hospital nursing experience to teach high school students considering a career in health occupations. Maureen is passionate about learning and teaching critical thinking skills and knowledge, and her students proudly return years later to demonstrate her effectiveness in delivering the message and honing their own skills.—Nominated by Michael Berry



Morton Hospital

Ashley Germaine, Morton Hospital

Great nurse.—Nominated by Michelle Reynolds


Sonya Mendes, Morton Hospital

I first met Sonya in December 2019 when my brother was transferred to the geri-psych unit at Morton Hospital, where she works as a registered nurse. He had been critically ill and hospitalized since August, suffering from neuroleptic malignant syndrome. In order to heal him medically, all of his antipsychotic medications had to be stopped for an extended period of time. This caused him to become catatonic, but the psychiatrist and his team introduced a new antipsychotic. While titrating his antipsychotic medications up to address his mental illness, he also had to be watched very closely for a possible dip in blood pressure. He was also monitored for urinary retention, edema of the lower extremities, and a severe pressure ulcer.

Sonya worked to bond with my brother, with her cheerful, upbeat, positive attitude, even if he was not feeling up to it. She got him on a schedule, set expectations to challenge him and continue his healing, and stood right by his side. She has shown him compassion in every interaction, from big to small. I am his legal guardian, so I am his primary advocate. When Sonya is working, I know he is being advocated for. Sonya pays attention to his physical and psychological needs, as well as being a friend to him. He has been hospitalized for a long time, and continues to progress with Sonya’s support. Most importantly, she treats him with compassion and respect, always. I feel so well-informed when Sonya gives us an update, good or bad, and continues to keep us positive about his future outcome. I do not know how any of us would have gotten through the continued challenges without Sonya, I am so grateful for her, our angel.—Nominated by Ann Marie Viall


Sarita Rentas, S1, Morton Hospital

I get the pleasure of working with Sarita all the time, as we work on the same floor and she shows love and care for the patients in many ways on every shift. I can ask her for help with anything, and she always helps with a smile. She makes the workplace happy and patients love her. I’m lucky to work with such a good nurse.—Nominated by Katie Mclaughlin


Jennifer Roderiques, Morton Hospital

Nurse Jennifer demonstrated professionalism and took charge of the situation and communicated with me and the family throughout our father’s last days on earth.—Nominated by Bill Burke



Mount Auburn Hospital

Wendy Cayton, Mount Auburn Hospital

(blank)—Nominated by Lucy Baer



Neighborhood PACE

Amy Goldberg, Neighborhood PACE

A fellow participant and I had an idea to shoot a video about a special place our health organization established where we could create an atmosphere of growth and health each day. We approached Amy for help, and she devoted herself hook, line, and sinker to seeing that a video is now on our website. It was an enormous effort.—Nominated by Bill Orlowski



NewBridge on the Charles

Alacia Miller, NewBridge on the Charles

Alacia is one of the sweetest and most caring people on this planet. The love and attention that she gives to her patients is second to none. She’s also always willing to put a pause on her daily tasks to assist her coworkers. I salute Nurse Alacia for the simple reason that this world would be a better place with more people like her in it.—Nominated by Roland Williams


Elvie Pepito, NewBridge on the Charles

Elvie’s an incredible professional: always cheerful, a mentor to many nurses at SNF, she always seemed to anticipate my needs and would respond with pain meds appropriatelyover several months. She never came into my room without a smile, and that always made me smile and feel better.—Nominated by Rick Dew


New England Baptist Hospital

Michelle Dwyer, New England Baptist Hospital

As a nurse myself, as well as a patient in other facilities, I have never encountered such a dedicated and caring nurse. I had a complicated postop course and throughout my entire stay I felt well taken care-of and secure in Michelle’s care. She communicated well with me and reassured me that I would be OK. She kept me well informed and spent great amounts of time updating me about my plan of care and answering all of my questions. During a difficult and uncertain time, I felt reassured and confident.—Nominated by Mary Malinn


Jennifer Goulet, New England Baptist Hospital

When I had my first-ever surgery on March 12, I had no idea what to expect. We were in the midst of coronavirus, and while I was secure in selecting my surgeon and New England Baptist Hospital since it was 100 percent ortho, there was still strong concern. Jennifer set me at ease. She was intelligent, capable, and calm. As soon as I spoke with her in pre-surgery room, any fears I had slipped away. She was also 16 weeks pregnant, and this gave me even more reassurance. First, it showed her own health security at NEBH, and second, she was professional with a soothing, mother-like touch. She explained all so well and so carefully. And, when I returned post-op, she was there saying “welcome back, how are you feeling?” It made the whole day so good and so calm. I remember thinking that this young woman had it all: strikingly beautiful, incredibly intelligent (studied business in college), and could have been an on-air analyst on CNN. She chose, however, to study nursing at Massachusetts General Hospital, and even worked in intensive care with cardiac infants. How lucky was I to have her? She told me nursing was her passion. And for that passion, professionalism, good manners, and care, I am nominating Jennifer Goulet. If I could hug her I would, but I’m in a sling for six weeks with rotator cuff surgery and she told me no hugging, among other things—and I am listening to every word she said. I can hear her in my head right now, telling me to get off the keyboard. Thank you, Jennifer.—Nominated by Jeanne Wallace



Newton-Wellesley Hospital

Dale Barth, Emergency Department, Newton-Wellesley Hospital

Dale is an excellent nurse in the Emergency Department at Newton-Wellesley Hospital. She has taken on the important role of precepting new nurses who come to the ED from other areas of the hospital. Dale is smart, seasoned, and kind, and she shares her excellence with new nurses so willingly that they develop their own practice and abilities to be ED nurses. Dale is not an “easy” preceptor—she expects each new nurse to develop excellent clinical assessment skills, critical thinking skills, and a work ethic like hers. I admire her consistent, kind, but thorough approach to training each new generation or group of nurses who move into the complex work area of the ED. The next time anyone gets excellent care at the Newton-Wellesley Hospital Emergency Department, remember it was probably because Dale set the guidelines for excellent practice. Dale makes the profession of nursing better, and the care of our patients better, too. She deserves to be recognized.—Nominated by Laurie Anderson


Dawn Bosse, Newton-Wellesley Hospital

As an outstanding nurse on the oncology unit, Dawn Bosse demonstrates compassion for every patient she interacts with. Not only is her compassion extended toward the patients, but she treats each staff member with the utmost respect and kindness—always with a smile. She shows top-notch clinical competency when working with complex patients, and is a leader in ensuring that safety standards are followed to their highest degree. It is an honor to work with Dawn, as she is not only easy to talk to, but someone to turn to with any question, and an ideal problem-solver. NWH’s main mission is to treat every patient and their family as we would a beloved family member, and I believe that she encompasses this mission as a true advocate for all patients.—Nominated by Sarah McDermott


Jessica Burgess, Newton-Wellesley Hospital

Jessica has worked tirelessly as an emergency room nurse for over 20 years with compassion and grace. Every day, she deals with life-threatening diseases and injuries in babies and the elderly alike. She loves her job and can’t think of doing anything else but helping the least fortunate. She is a dedicated, hard-working nurse who rarely gets a break or a lunch during a 12-hour shift that also includes hours of paperwork. I love this nurse—and not just because she is my beautiful daughter.—Nominated by Stephen Burgess


Karla DeJesus, Newton-Wellesley Hospital

I salute Karla DeJesus as a strong advocate for nurse and patient safety. Karla recently joined our Intensive Care Unit as a nurse director. She previously was a staff nurse at MGH. She took on the role less than six months ago. Since then, she has experienced a Joint Commission visit, CMS [Centers for Medicare and Medicaid Services] inspection, and now the Covid-19. She has worked tirelessly to ensure patients and staff are safe and educated. She has been a strong advocate for resources and support. She has mastered the art of keeping calm in a storm for our staff and serves as a mentor and role model for us as well as leaders. Karla is an asset to the nursing profession and we are blessed to have her lead us in this challenging time.—Nominated by Colleen Ryan


Michelle Fordham, Newton-Wellesley Hospital

Michelle truly exhibits the Newton-Wellesley mission of caring for each patient and family member as if they were our own beloved family. She has been an invaluable resource to our team, with many changes over the last two years. Her expertise in managing complex patients with cancer is evident on a day-to-day basis. I trust her with care of our most challenging cases and could not operate without her.—Nominated by Shannon Miller


Denise Galvin, Newton-Wellesley Hospital

Denise is an amazing nurse who took on a new role at the Cancer Center this past year and continues to inspire me on a daily basis. Not only is she kind, compassionate, and caring to each and every patient, but to each nurse, too. Our nursing team is so fortunate to have Denise as charge nurse. Not only does she care for our patients, she also cares for all the nurses who care for our patients. She is a perfect example of what an oncology nurse is and I feel grateful every day that I am able to work with her.—Nominated by Nikki Catald


Megan Grady, Newton-Wellesley Hospital

Megan is an excellent certified nurse practitioner. She is always caring for her patient, willing to answer questions and go the extra mile for them. She developed a seminar for patients with AFib [atrial fibrillation] to give patients all the information they need about their diagnosis. She gets so involved that sometimes she goes to a patient’s funeral to pay her respect to the family. She is also a great person who gets the office staff involved in activities to help families in need.—Nominated by Saray Lizarazo


Maureen Harkins, Newton-Wellesley Hospital

When people think of working as a nurse in Labor and Delivery, they usually think about what a fun, happy environment it must be. That is true most of the time, but it can be very stressful and incredibly sad sometimes, too. I have been working with Maureen Harkins on and off since I graduated in 1992. We lost touch for a while, but in September 1997 I reconnected with her after hearing some very sad news. Maureen was pregnant with identical twin boys who were born at 25 weeks gestation. Both babies died within days of being born. Maureen returned to work as a postpartum and nursery nurse after a few months. When she came to NWH six and a half years ago, I was so happy to be working with her again, and she made the transition to Labor and Delivery. She is compassionate, kind, funny, and hardworking, and she has been a breath of fresh air to our unit.

One December day, I went to work with a smile, only to find out I had the assignment that most of us dread: a fetal demise. The patient had not delivered yet and was in early labor. Taking care of someone who has lost a baby is the hardest part of our job. You would think that Maureen, having lost two babies herself, would run the other way when asked to help support me and my patient. She did the opposite. She cried with us and helped present the baby to her parents and take beautiful pictures for their keepsake box. I admire her compassion and strength, especially in these difficult situations. She is a team player and always thinks of the patient and what is best for them before anything or anyone else.—Nominated by Christine Weber


Liz Henderson, Newton-Wellesley Hospital

This nurse was compassionate, funny, caring, and had a great sense of humor. I watched as she made the patient comfortable and relaxed.—Nominated by Sheila Oppenheim


Methun Jalal, Newton-Wellesley Hospital

Methun is incredibly compassionate, dedicated, and intelligent.—Nominated by Zubin Agarwal


Julia Kenney, Newton-Wellesley Hospital

Julia has impressed me with her compassion and dedication to her patients. I especially remember the time she ran into a family member of a patient who had just received some very difficult news. The person was distraught, and wandering the halls. Even though Julia’s shift was done, she walked with the family member, took him for coffee, and sat with him until his emotions were processed and he could safely return home. Julia understands that outstanding patient care also includes their family or loved ones, and she exudes compassion and empathy in providing “total care.”—Nominated by Kosha Thakore


Bethany Northardt, Mass General Cancer Center at Newton-Wellesley Hospital

Bethany is a radiation nurse at our cancer center. She and I were both involved in a very challenging case, involving a patient with severe dementia and an invoked health-care proxy (HCP) who became a barrier to the patient’s medical care. Bethany spent extra time with both the patient and the HCP every day, before and after treatment. To explain what/why management of symptoms is so important, she made a detailed chart of meds/doses/prompts for the HCP to hang on his fridge. When the patient was admitted to the hospital for pain, she visited their room daily and called the family with updates. And ultimately, when this patient passed away, she sat with the HCP (husband of patient) while he cried for as long as he wanted. She is extraordinary and her level of compassion for all of her patients exceeds all expectations.—Nominated by Ashley Norby


Elizabeth O’Brien, Newton-Wellesley Hospital

Beth has been a licensed practical nurse for many, many years. She is a mentor for me, as well as other colleagues. The physicians at our office compare her to a “mini-doctor” because of her vast amount of knowledge and skills. On top of her willingness to help others, Beth is also extremely compassionate and kind with all of the patients who visit our practice. She is able to make anybody feel comfortable, as well as cared-for. She is the true definition of an amazing nurse.—Nominated by Hannah LaCroix


Postpartum Nurses, Newton-Wellesley Hospital

The dedicated and experienced nurses in postpartum care for new moms and new babies treat them ALL like beloved family members. They work hard to provide the best care to new families every day and dedicate themselves to teaching new parents to care for their beautiful infants.—Nominated by Joyce Burke


Kathy Reda, Emergency Department, Newton-Wellesley Hospital

I have worked with many nurses during my career as a PA in the Emergency Department. Many nurses stand out, and Kathy Reda is definitely one of them. When I think about a model professional, she comes to mind. Kathy incorporates everything you wish to see in a colleague: she has the experience and the knowledge to put all of us (both those who are new and those who are experienced) at ease, anticipates the patient’s needs before they even arise, has tremendous procedure skills (always gets that IV and Foley [catheter] without a hitch), and is extremely professional (treats everyone with respect—staff and patients alike). She has a heart of gold, the sharpest mind, and is a true team player. In short, when you walk in the department and see Kathy Reda, you just breathe easier. Kathy is a blessing to all who work with her and a blessing to her profession.—Nominated by Juliana Karakhanyan


Nicole Rideman, Newton-Wellesley Hospital

Nicole was extremely professional in ALL of her patient care.—Nominated by John Barber


Deb Saviano, Newton-Wellesley Hospital

I watch Deb consistently advocate for patients when no one is watching. She does the right thing not because it’s her job, but because it’s the type of person she is.—Nominated by Gabe Tash


Connie Schrader, Newton-Wellesley Hospital

Connie exchanged several calls with a patient’s wife, including making a special trip to meet with the couple in the hospital. Connie then went, when the wife couldn’t, to take pictures of the rehab facility in order to put her mind at ease.—Nominated by Lillian Stafford


Angela Sousa, Newton-Wellesley Hospital

Angela demonstrates the highest level of compassion and skill. She recently cared for a very ill patient in the intensive care unit who had an unexpected grave illness. Emotions ran high with the patient’s family and caregivers, given the tragic situation. Angela was able to bring everyone on the same page, address extremely complicated emotions of anger and sadness, and manage complicated symptoms so that the patient could ultimately have peace and dignity. She also supported the ICU staff so they could process their emotions and find peace in extremely tragic circumstances.—Nominated by Kosha Thakore


Melanie Weinick, Mass General Cancer Center at Newton-Wellesley Hospital

Melanie is an extraordinary human being and nurse. She took care of me in another level. Since I had cancer and was very sensitive to everything, she did so much to make me feel cared for. She understood everything I was talking about and was always fully involved in our conversations, all while doing her medical duties without any little mistakes. Melanie deserves to be publicly recognized for being such a beautiful soul.—Nominated by Lidija Milojevic


Nizhoni Health

Mary Hess, Nizhoni Health

My mother has spent her nursing career serving the most underserved individuals in health care. She started in hospice care, then went on to care for adults with developmental disabilities, and she’s now a visiting nurse to high-functioning mental health patients and recovering drug addicts. Her entire career has been dedicated to helping those on whom society often turns its back, and she has done this work for decades with a smile.—Nominated by Spencer Hess



Nonotuck Resource Associates

Kitty Curtin, Nonotuck Resource Associates

For the past 20 years I’ve watched Kitty, a community nurse, serve hundreds of people. She is respectful, careful, even loving. Kitty listens and is thoughtful with her answers. Kitty has committed her life to people on the margins. Moreover, for the past 23 years, she has lived with a man who has autism. She is the most remarkable person I know. She is a role model and a hero.—Nominated by George Fleischner


Norfolk County Sheriff’s Office

Nurses, County Jail, Norfolk County Sheriff’s Office

Working as a correctional nurse is not easy. Every day, 24/7, the nurses come to work and can only expect the unexpected. From medically challenged to very unpredictable behavior from others, to someone coming into the facility from the street and not always sharing an accurate medical history, the nurses give compassionate, excellent care to all inmates and detainees. Every day, especially in today’s national crisis, the nurses are face-to-face with any inmate in need, and do their job under difficult circumstances. They have saved numerous lives and provide education of wellness for all. They are selfless and deserve recognition.—Nominated by Maureen Fitzpatrick



Northeastern University

Teaching staff, Northeastern University School of Nursing, Northeastern University

The entire nursing staff at Northeastern is phenomenal in the way they are educating and mentoring the next generation of nurses. As a mom of one of the students who hears the work they do first-hand, all I can say is BRAVO!—Nominated by Eve Harris



North Shore Medical Center

Lisa Cavallaro, North Shore Medical Center

Lisa is a dedicated and present leader. Lisa is consistently available and gives countless hours of her time to the clinical and support staff at the NSMC Birthplace. Lisa offers guidance and support for staff. She is giving of her time and her expertise. Staff never feel like a burden to Lisa; she spends her days putting out all of the fires that arise regularly when managing a unit of this size. While she does not have direct patient-care responsibilities, she is directly responsible for all of the patient care, as she ensures that those on the front line have what they need to care for patients in a caring, safe, and efficient manner. Lisa prioritizes the staff caring for themselves and takes steps big and small, including continuously nominating staff for hospital-wide recognition and supplying endless candy and sweet-smelling hand soap to lift up the unit’s staff as they work tirelessly.

Lisa was particularly supportive during the most recent challenge, Covid-19. Lisa was present at the hospital or available for immediate response to phone calls around the clock. She worked to find answers to tough questions and keep the staff informed of the ever-changing recommendations and procedures. She was an advocate for caregivers during a very complex time and continuously exemplified what it means to be a leader. Thank you, Lisa. You are a phenomenal nurse.—Nominated by Caroline Siefken


Leonard Gebhard, North Shore Medical Center

Seven years ago, I took a leap and went into management at a local hospital. As I interviewed with Lenny, I just had the best feeling that this was going to be a great job. Once I got the call that I was being offered the position, I was so excited. From the moment I started, Lenny has been the greatest preceptor. He has never once “told me” how to do things—he’s guided me in such a way that I have grown as a nurse and manager. He serves as the perfect role model; even today, as I look back on my career at NSMC, he still serves as a role model. Working in psychiatry can be difficult at times. We have physically and emotionally draining times, but Lenny always remains true to the patient. His compassion and ethics have made me a better nurse.—Nominated by Stacy Doane


Madeleine Lepore, North Shore Medical Center

Maddie demonstrates compassion on every shift. However, on one particular night she took time to comfort a new patient. He was visibly shaken and sad, but Maddie knew what to do. She exemplified clinical competency when she assessed the patient’s heightened anxiety. She not only offered help, but took the time to give the patient a tour of the unit. Moreover, she listened. As she was walking around with the patient, she asked simple questions and got a lot in return. Her communication skills and excellent patient care earned that patient’s trust. To be able to make a person feel safe and comfortable in an unfamiliar setting is amazing. She is amazing. NSMC is beyond lucky to have a nurse like Maddie.—Nominated by Kristen DeFrancesco


Denise Martin, Special Care Nursery, North Shore Medical Center

I returned to staff nursing from a management position in 2007 and was privileged to become a team member with Denise. She exemplifies the spirit of nursing I place in high regard. Not only does she demonstrate excellent clinical skills in caring for the families in the Special Care Nursery, but she also is a fierce advocate for these tiny patients. My respect for her started when, after working diligently as a nurse for over 35 years, she decided to obtain her bachelor of science in nursing degree while still working full time. I quickly knew that she is a team player and would have my back with any critical situation. Denise also participates in the organization’s nursing shared governance council to enhance the professional environment for nursing. Having worked with her for 13 years now, I have observed that she has not properly been recognized for her talents and caring. I am proud to nominate a truly skilled nurse, Denise Martin.—Nominated by Linda Cancellieri


Amy Rundlet, North Shore Medical Center

Amy’s role at our hospital is the care dimensions nurse liaison. She meets with families and patients at one of the most difficult times in their lives. It is Amy’s responsibility to explain to the patient and their family what hospice is, and what hospice can offer the patient, the family, and other significant people in their lives. Every time Amy interacts with someone, she is extremely compassionate. She takes the time to explain in great detail what to expect. She does it in such a seamless manner. She also works very closely with the doctors and the nurses. She is also responsible for coordinating services, whether they be in the patient’s home or at the hospice house in Danvers, Massachusetts. She is a wonderful resource to everyone. She is a wonderful representative of care dimensions. She is a pleasure to work with and a role model for others.—Nominated by Laurie Flynn



North Shore Medical Center Salem Hospital 

Peter Fintinis, NSMC Salem Hospital

Peter Fintonis is an essential, reliable fixture on the IV Team’s night shift. Until recently, Peter worked by himself as the only IV RN in the hospital. Thanks to having that much autonomy, Peter has developed superior skills necessary for every IV nurse. He has the ability to assess the needs of, and establish IV access for, a variety of patients throughout the hospital, including patients in the ICU, Emergency Department, Labor and Delivery, and med/surg units. He not only educates patients, but is a resource to nursing staff on the night shift. He is able to provide IV access to every patient in any situation, whether it is peripheral IV insertion, ultrasound-guided peripheral IV insertion, or an intraosseous insertion, making him a very valuable and trusted IV RN.—Nominated by AnneMarie Moorehouse


Jeannine Hanson, NSMC Salem Hospital

Jeannine Hanson is an expert in her specialty of vascular access. As a seasoned PICC (peripherally inserted central catheter) line inserter, she assesses each patient’s need for central access and chooses the best line for each of her patients. Jeannine is not afraid to advocate for her patients, always taking into account the type of medications being infused, length of treatment, and acuity. Vessel preservation and patient comfort are always foremost in her mind. She effectively communicates with the clinical staff about the vascular access needs of the patient, which often includes intensivists, infectious disease, and nephrology.—Nominated by AnneMarie Moorehouse


Michelle Riley, NSMC Salem Hospital

Michelle Riley is a valued member of the IV Team at NSMC. She is an expert at ultrasound-guided peripheral IV insertion. Many times, it is Michelle who inserts that life-saving line that nobody else can get. She has helped other members of the team develop their skills. Michelle possesses amazing critical-thinking skills, and is able to determine the needs of each patient quickly in a setting where time matters. As a former emergency room nurse, she is quick but efficient, always keeping the needs of her patients a priority.—Nominated by AnneMarie Moorehouse



North Shore Physicians Group

Mary Drouin, North Shore Physicians Group, Danvers

Mary has excellent clinical judgment and accurately and efficiently triages the most pressing needs of the patient. She has meticulous attention to detail and consistently advocates for both the patient and supporting our team. She has a clear communication style, and her dedication and hard work make everyone else’s jobs easier.—Nominated by Arooj Hyat


Maureen Hilfinger, Spine Program, North Shore Physicians Group

Maureen has been providing excellent care to patients and their families for many years on the North Shore. She was an ICU nurse at Salem Hospital for 25 years (including time as head nurse), during which time she gained a reputation throughout the hospital for providing excellent care and being an effective leader. She became a nurse practitioner and has worked with the NSPG Spine Program for many years. She has provided care to patients both in and out of the hospital, ensuring they are medically safe and cared-for before and after spinal surgeries. She has been the manager of this program for about seven years, managing an office of eight providers and numerous support staff. I was recently hired as a nurse practitioner with this program and have been so impressed with Maureen. I often meet new patients who express their gratitude to Maureen for caring for themselves or a loved one. Since the Covid-19 outbreak, Maureen had been on the forefront of ensuring that all patients under our office’s care receive the care they need during this trying time. She is an excellent leader and a role model for many of us. I would like to salute her today.—Nominated by Emily Sullivan-Miller


Katelyn Leblanc, North Shore Physicians Group

I’m a patient services representative at NSPG and I nominate Katelyn Leblanc.—Nominated by Cortney McCarthy


Alana Panzini, North Shore Physicians Group

In the midst of the coronavirus pandemic, when our offices are inundated with calls and the burden on nursing staff to triage is so high, Alana acted with compassion and excellent clinical judgment. A patient who called with symptoms that were concerning for malaria was efficiently screened, triaged, and discussed with the primary care physician and then with the Biosafety team, and expeditiously sent to the emergency department (ED). Alana explained the situation with compassion and patience, but also impressed upon the patient the need to get the concerning symptoms evaluated at the ED. She relieved the patient’s anxiety by explaining just what to expect every step of the way and how his safety, as well as that of the staff, would be carefully attended to. In a time when we are all so distracted by the demands of the coronavirus pandemic, we have to remember that there are a lot of other sick patients who need our attention, and she showed us all how it’s done.—Nominated by Sonal Mankodi


Nicole Sullo, North Shore Physicians Group

“Nurse: A person who is trained to care for sick or injured people and who usually works in a hospital or doctor’s office.” This definition, true as it may be, does not define Nicole Sullo. Yes, Nicole is trained; she holds a professional nursing license and works in a doctor’s office. Training, a license, and a job do not make her a “nurse.” Nicole is a nurse because she provides me with quality patient care.

For years, Nicole has treated me with kindness and understanding. She is flexible with appointment dates and communicates test results through personal conversation and patient gateway messaging. Nicole is fully aware of my limited recall. Using two means of communication makes for excellent practice and ensures that I understand her instructions. Most importantly, Nicole is approachable. She listens attentively and applies her nursing knowledge to problem-solve and advocate for me. I’ve been her patient for several years. She shows me respect as a person and I fully trust her as my health-care provider. I am unsure why Nicole chose a career in nursing, but I am grateful that she did.—Nominated by Jannel Vickers



Norwood Hospital

Nichole Mabay, Norwood Hospital

Nichole signified compassionate care to my mother and all other patients under her care. Because of her compassionate behavior, she makes sure to work with the patient toward the best possible outcome. She’s a great communicator and her patients feel cared-for and respected. Her patients are relaxed and always look to Nichole for guidance.—Nominated by Carole M. Desrosiers


Marisa Silva, Norwood Hospital

My sister, Marisa Silva, is an exceptional nurse. Being a future nurse myself, and being in my last semester of nursing school, I’m deeply inspired to be half the nurse my sister is. We work alongside each other on a cardiac telemetry floor at Norwood Hospital. I have been fortunate to witness firsthand the care and compassion my sister gives each and every one of her patients. She truly creates an everlasting bond with them. She advocates for her patients and isn’t afraid to go the extra mile while ensuring her patient is taken care of, even after being discharged. My sister comforts her patients, their families, and supports their wishes in time of hardship. She’s trustworthy and delivers competent care. Marisa also demonstrates teamwork among her fellow nurses and is always willing to help others in need. My sister’s an incredible nurse who’s deserving of such a beautiful nomination.—Nominated by Kayla Gargiulo


Tove Stevens, Norwood Hospital

Tove is the finest RN to ever work at this hospital.—Nominated by Lloyd Christo



Partners HealthCare

Helen Tieger, Partners HealthCare

I am an 86-year-old suffering from numerous afflictions caused primarily by congestive heart failure, with arthritis and other complications. In addition to the conventional heath care one receives (vital signs, attention to my meds, contacting physicians, etc.), Helen brings a unique and sorely needed ingredient—especially to one who is house-bound and lives a solitary life—humor. I look forward to her visits tremendously. I am happy to offer my unqualified recommendation of Helen for one of your citations..—Nominated by John Murray



Partners HealthCare at Home

Patricia Defina, Partners HealthCare at Home

Pat is a literal Earth angel. When my sister and I needed Pat to help my elderly mother with heart failure and chronic obstructive pulmonary disease, Partners sent her to help our mother understand her need for oxygen, to work with physical therapy, to change her diet, and to understand her medication. Her patience and dedication are transcendent. My mother felt cared for and provided for in ways that only a saint would be able to provide. Our anxiety as caregivers was lessened dramatically once Pat arrived and performed her miracle kindness, care, and actual love for her patient and family. Please acknowledge this amazing nurse/angel who has been giving her brand of dedicated nursing care for over 30 years and counting. The world is a better place because of rare and dedicated nurses like Pat. She is one in a million.—Nominated by Kelly Cooper


Christine Herrick, Partners HealthCare at Home

I met Chris at the kindergarten bus stop and we became lifelong friends. We worked together for 10 years at Beverly Hospital on an acute respiratory floor, second shift. I was the unit secretary. Every time we arrived at work, we had many admissions from the ER, most of them elderly. Chris was always calm and compassionate with patients and families. She assisted her colleagues if they became overwhelmed. She always took the extra step to deliver excellent patient care. Currently, she continues to provide superb care as a visiting nurse. She took care of my mother-in-law in the next town, who couldn’t wait for Chris’ next visit. She is an inspiration in the nursing profession and patients are blessed to receive her care.—Nominated by Lindsey Snavely


Ironworks Home Care Nurses, Partners HealthCare at Home

The nurses on the Ironworks team at Partners Healthcare at Home display compassion. Compassion is a state of constant giving of themselves for others. This is what they do every day. I have the honor and privilege of being their manager.—Nominated by Mary Beth Perry


Joanne Powers, Partners HealthCare at Home

I have worked with Joanne in different capacities over the years. She has provided support and guidance to her clinicians, making their sometimes-intolerable days brighter with her words of encouragement and support—all with a smile of reassurance, a ray of sunshine through the clouds. I also worked with her in the home-care field and saw the care she provided for her patients every day. Joanne—or “Jo,” as we call her—transforms her patients’ lives by being skilled as a nurse, conscientious, and caring. Her relationship with her patients goes beyond physical care. It meets the fundamental human need for compassion.

A patient will call Jo to request a visit, and she accommodates. She tries to make all her patients’ visits herself so that she sees any subtle changes she might miss if she assigned someone else to see them, which is common in home care. This consistency in care is important to her patients. Her clinical skills, collaboration with her peers, families, and doctors provide the optimal outcomes. Her patients trust her and will request that she be their nurse again when they come back for services after a hospital stay. I can’t say enough good about Jo, and although there are many deserving nurses out there, I hope you consider honoring her and her hard work and loving care for all.—Nominated by Caren Cunningham


Jenna Roy, Partners HealthCare at Home

Jenna has been my visiting nurse, off and on, for the past two years. I have found her to be very pleasant, efficient, and competent as she has treated me for many different conditions. At age 93, I have seen my share of medical professionals, and she has had the skill and patience to treat me with respect.—Nominated by Marion Lipson


Helen Tieger, Partners HealthCare at Home

I fell and tore open a large flap of flesh on my inner forearm, requiring 30 or so stitches. Helen Tieger was the Partners nurse assigned to my case. When she arrived at my house, she had a warm smile and immediately showed great compassion and assured me that everything would be OK. She had all the necessary medical supplies with her. During the next several weeks I had to make regular visits to the Wound Center at the North Shore Medical Center for treatment. Helen came two or three times each week to evaluate, take photos, and redress my wound, reassuring me that it was healing nicely. She has a professional manner, but at the same time was compassionate, which made me feel really good. She kept in touch by phone and always arrived on time, greeting me with a smile. Helen is certainly a great asset to the Partners HealthCare at Home team.—Nominated by LeeAnn Tucker


Pepperell Family Practice

Kristina Bashaw, Pepperell Family Practice

Nurse Kristina Bashaw has been the shining light when visiting my primary care doctor. Kristina welcomes you with a smile and is so compassionate. She checks you in, goes over your medications, and takes your blood pressure, temperature, and pulse rate. Kristina is always upbeat, no matter what’s going on. I want to let others know what a compassionate, caring and loving nurse she is.—Nominated by Donna Madigan



Planned Parenthood

Stephanie Best-Matsdorf, Planned Parenthood

Nurse Stephanie was a consummate professional when I asked about a low-cost vasectomy procedure. She made me feel at ease while explaining the process and answering my questions. It is obvious she has a great deal of compassion and empathy for all her patients. I was truly impressed.—Nominated by Dave Taylor



Portsmouth Regional Hospital

Olivia Kuroski, Portsmouth Regional Hospital

Nurse Olivia is a standout on the staff of Portsmouth Regional Hospital. My mother was very nervous about unexpected health issues. Olivia calmed my mother through multiple setbacks. She always kept us informed. We felt like she was working one-on-one with us, yet she had multiple other patients—whom I have no doubt received equally excellent care. We all could tell she really cared. Furthermore, her energy, compassion, and attention are unmatched. It would be unjust not to recognize nurses like her!—Nominated by Breyer Hall 


Kasey Quinlan, Portsmouth Regional Hospital

Kasey Quinlan is the most amazing nurse I have ever met. I met her when I delivered my first baby. Almost three years later, Kasey rearranged her schedule to be there for the delivery of my second. She is kind, compassionate, and truly makes every patient’s experience amazing. Kasey never left my side as she started to notice I was having a postpartum hemorrhage. She acted quickly and had the surgeon bring me back to the operating room in no time. Kasey made me feel comfortable and a little less scared as I and my family went through a traumatic event.—Nominated by Nicole Larcomb


Bridget Wood, Portsmouth Regional Hospital

In the five years that I have worked with Bridget, she has shown nothing but the utmost compassion and advocacy for each and every one of her patients. She consistently maintains a positive attitude, no matter what is going on around her, and many of her patients and families have written and shared kind words about her. Recently, a patient’s family member wrote a letter to the hospital stating, “Although the entire staff has been excellent, Bridget had such a caring, compassionate, bedside manner! My parent has dementia and Bridget was so good! Her level of care she gives is the best! She is such an asset to your facility. She was also helpful, kind, and considerate to me and my family.” This is one of many notes that patients and families have written about Bridget’s care over the years. She is a true joy to be around and makes lasting connections with her patients and peers. She is memorable in the most positive way, and the nursing community is truly fortunate to have Bridget Wood as a colleague.—Nominated by Ashleigh Randall



Prima CARE

Danielle Correa, Prima CARE

Since day one, Danielle had great compassion. In 2018, a nodule showed on my lung. She set my test that day and followed up with me right away. Then, just recently, I lost my dad. She held me and rocked me and said, “it’s OK, Tad, cry and let it out. I’m here for you.” She called me every day to ask if I needed anything, and she asked me to check in daily until I started feeling better. She dropped everything just to make sure I was OK. She works so hard for her patients and always puts them first. I really believe she deserves a gesture of honor. Even if she doesn’t win this, she will always be a winner to me, and I will find a way for everyone in the world to know. Thank you.—Nominated by Tad Dumas



Private Duty Nurse

Geri McGlone, Private Home Care Nurse

Geri McGlone is called Super Nurse here at home.—Nominated by Hugh McGlone


Martha Rimkus, Private Home Care Nurse

Our daughter, a registered nurse, cared for her father in our home from 2015 until his death on Dec. 3, 2019, while he was battling multiple myeloma. His illness included weakness, immobility, pain, and all its accompanying side effects. To double her duty, I have been dealing with osteoarthritis for many years, and underwent a laminectomy to deal with back and leg problems. I am not yet unable to do many household tasks, which are left to Martha. She lives in our home, where she gets our meals, does grocery shopping, monitors our prescriptions, takes care of emergency bathroom trips, prepares and replaces items for our comfort, and in literally hundreds of other daily tasks makes it possible for us to stay in our family home of 60 years. Her brothers and sisters assist in many ways, financially and physically, traveling from Seattle, Tucson, and throughout New England to help out, but Martha is the one who has been here day after day. Martha’s professional career included cardiac care, critical care, dialysis care, and 20 years in the ICU at Marlborough Hospital.—Nominated by Rosemary Rimkus



Public Schools of Brookline

Lucy Lukoff, Public Schools of Brookline

She serves on the front lines in pediatric care during the coronavirus crisis, dealing with panicked parents, school administration bureaucracy, and all of the other issues related to providing health care, both during this crisis and in normal times. Her commitment to her work and the care of her little patients—some as young as 3 or 4 years old—is exemplary.—Nominated by John Tracey



Reliant Medical Group

Keri Jacques, Reliant Medical Group

Keri is a patient’s dream. She treats everyone as if they were the only patient for the day. I actually like going to see the doctor before I even get into his office. And then Keri always follows up on the doctor’s orders immediately. She is the best nurse I have ever encountered and deserves to be honored for her compassion and communication skills.—Nominated by Jackie Jackowitz



Reservoir Medical Associates

Sarah Saalfield, Reservoir Medical Associates

Sarah is a beautiful combination of compassion and knowledge. She listens carefully, she is thoughtful and caring, yet she knows her stuff and is quick to suggest reasonable actions.—Nominated by Katherine Merseth




Pauline Sey, Retired

This retired nurse kept her husband, who has Parkinson’s disease, at home for seven years. Now she also cares for her 97-year-old mother. She has given 24-hour care to these two loved ones for years and has kept them out of nursing homes. Brava, Pauline. A nurse’s contributions continue for her/his life.—Nominated by Priscilla Elliott


Kathy Schmit, Retired

Kathy worked in all aspects of her profession for 30 years. She retired only because I am chronically ill and desperately needed her assistance at home. I am quite sure that I would not be alive today if it wasn’t for her constant loving care.—Nominated by Stephen Schmit


Ruth Wagner-Pilote, Retired

Ruth is a loving mother and faithful wife whose patients always get better because she’s an orthopedic nurse.—Nominated by Hugh E. Williams Jr.



Rhode Island Hospital

Cardio Thoracic Intensive Care Nurses, Rhode Island Hospital

I was moved to the Cardio Thoracic Intensive Care unit at Rhode Island Hospital after having open heart surgery. The care I received, from all of the nurses, was extraordinary. Their competence, professionalism, and devotion to my care, comfort, and spirit were beyond superb. To pick out any individual nurse from this group would be an unpardonable slight to everyone else.—Nominated by Michael Riley

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