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By Hajar Delshad
| May 8, 2017
Susan Zotto is one of the clinic nurses in the multispecialty clinic in Waltham. Susan exemplifies the best qualities of a nurse in a fast-paced, high-turnover environment. She is kind, compassionate, thorough, has excellent bedside manner, instincts, and clinical skills, and the most superb service mindset. She quickly develops a rapport with her patients, helps make them comfortable and settles their nerves, and communicates effectively with providers. She is ready and capable in assisting dozens of various providers in their varying needs, from patient education, injections, or assisting in surgical procedures. Susan has learned and grown with our programs for surgical patients in the span of several years—and she is always looking for ways to make our care more efficient, comfortable, and effective. Our patients and surgeons absolutely love working with Susan, for her positive attitude, unparalleled energy, and professionalism. If our clinic is running behind schedule, I know I can call on Susan to take over, assess vital signs, calm and reassure the patient and family, provide juice, crackers, and comfort as they recover and are able to safely leave.
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